-
Delighted, Satisfied or Not Satisfied
In the most recent small business newsletter from Wells Fargo they included a very concise and interesting article on the responsibilities of a CEO. As part of the responsibility of increasing sales and customer service, the authors alluded to the use of a simple customer satisfaction rating system:
-
Humility in Business
I personally find this topic very difficult. I am not a humble person by nature. I love the chase and the struggle of business and I revel in the rewards. This weekend, Julie & I had the opportunity to sit in on a talk given by Chris & Terry Brady, co-authors of upcoming book, Launching a Leadership Revolution and an enormously wealthy couple who own some very large companies. The topic they decided to cover: humility in business.
-
Balance
I had this realization the other day that seems to have given me cause to disagree with Buddha about the meaning of enlightenment. Skillful Balance From the time that I first started longboarding, I have been on a quest to find the best spot on my board to maintain perfect balance. I have gotten pretty good at finding it. Now what? Fighting to maintain a stronghold on my balance is a great practice in skill, but it is not artful. It’s like putting primer on a canvas.
-
Creating Happy Customers
In the last 20 years, Gallup has interviewed over a billion customers, trying to identify what they really want. As you would expect, they first discovered that a customer’s needs vary by industry. Surprisingly though, they found 4 sets of customer expectation that consistently spanned across various types of business and people. These expectation are what they call hierarchical, meaning that you need to accomplish 1 and 2 before 3 has any value. I was thinking about this and decided to apply it to our company and industry.
-
The Forms
You are deciding to become (or currently are) an independent contractor. In part III we will cover forms you will need to be familiar with. Part IV will go through the basics of being in business. If you missed parts I & II, the covered the why of being in business and a business setup checklist.
-
The Setup
You are deciding to become (or currently are) an independent contractor. In part II, we are going to provide a checklist to help you get started. In part III we will cover forms you will need to be familiar with. Part IV goes through the basics of being in business.
-
Why I am Proud to Work with blip.tv
I was chatting with my cousin Harun (a.k.a. Haza) the other day and dropped a note about why i love working with blip.tv. After rereading it, I thought it is worth publishing.
-
Business Types
The following is a brief summary of each of the various entity choices for a operating a business in California: Make sure you check with a lawyer as you consider the proper solution for your particular case. This was put together on Jan 2007 for a California business (us) as we were deciding to change from a general partnership to an s corporation. Things always change. Make sure you get the most current information you can.
-
Figuring out The Why
When considering the possibilities for your life and your career, I recommend stopping and asking yourself some questions.
-
We Won 2 Webby’s !!!
Early this year, we put blip.tv, studly video distribution team extraordinaire, up as a contender in the broadband category for the 2007 Webby Awards. After a little call out to the community, some funky dreams (can’t figure out why I seem to care so much) and a whole lot of compulsive stats checking, we got the news. Blip.tv is the proud winner of not one, but 2 Webby awards, both the people’s choice award and the jury award. A little UI & design on our part, a whole lot of development, planning & hustling on their part, combined with the dreams of thousands of show producers, actors and a few degenerates, and blip is a true phenomenon. I have to say that the people’s choice award has some significant meaning to me. It strongly backs up my faith in their … Continue reading
