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Customer Service as Art
Rob La Gatta has an excellent piece up on Code Poet today that walks through the birth of our support system here at Modern Tribe. It’s a great read. Like Thomas Kinkade and Pablo Picasso before him, success in art is defined by crafting an approach that best connects with your patrons. The most beautiful thing about art, though? When you start with a blank slate, you can take it in any direction you want. … Continue reading
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Usability Test: The Events Calendar/PRO 3.0 on January 17
Next week we’re hosting our first usability test of 2013, and we’re seeking a trio of participants who are interested in providing feedback. This usability test will coincide with the kickoff of our beta for The Events Calendar/PRO 3.0, and will be one of the first opportunities for folks from the community to see 3.0 in action. We’ll be testing both the frontend and backend experience, asking participants to focus on some of the newer … Continue reading
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A quick note on forum support this holiday season
It’s worth noting our holiday support schedule, as we get into the final two weeks of the year. When it comes to the tri.be support forums, support will be limited the week of December 17-22. There will be NO forum support from December 23-January 1. Our regular support schedule resumes Wednesday, January 2. If you find yourself on the forums over the next few weeks, you’ll see this same message posted as a banner across the page. Note … Continue reading
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Release: Hotfix for WP 3.5 bugs in Events Calendar PRO 2.0.10 & Community 1.0.4
As some of you may be aware, there were a couple of bugs that emerged in Community Events & Events Calendar PRO with the release of WordPress 3.5 earlier this week. These issues impacted both the display of the backend events list and your frontend events/community submission form. Once these were reported to us, we got the team together to strategize a fix and figured out the most effective course of action last night. As … Continue reading
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Thanks for liking Modern Tribe
We’ve been inching closer and closer to 1000 fans on our Modern Tribe Facebook page, and the count finally crossed over this past weekend. First and foremost, a huge thanks is in order to each and every one of you. While Facebook fan count certainly isn’t the most reliable metric of success, it has been hugely motivating for us to watch the number rise…as we continue to debut new products, churn out content and attempt … Continue reading
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Release: Facebook Events Add-on Is Live
We’ve just put the finishing touches on our Facebook Events add-on for The Events Calendar/Events Calendar PRO, and of this evening it is officially live. The add-on serves a simple purpose: importing events from Facebook. Some specific highlights: Import events from either a Facebook organization or a Facebook page (importing from personal pages is not possible at this time). Sync with multiple organizations/pages and import the specific events you want, when you want them. Import individual … Continue reading
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Webbys!
In the hullaballo of product launches, new project betas, and babies everywhere, we forgot to mention that one of our favorite projects from 2011 was honored with a webby award win this past month. Indiewire is the finest source for independent film news on the web. We helped them through a complete rebrand and redesign of their blog network. We worked on the project with our good friends at Independent Content Co. I had an amazing design … Continue reading
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Release: Community Events Add-on Is Live
Less than a week on the heels of our Eventbrite Tickets add-on launch, we’ve just pushed the Community Events add-on out the door. If you’re already running The Events Calendar or Events Calendar PRO, you’ve got the ability to create events on-the-go on the backend of your site…but snag Community to allow for frontend event submissions too, so members of your community can send in their own event ideas. You have final say over what … Continue reading
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Release: Eventbrite Tickets Add-on Is Live
The day many of you (and much of our team) have been waiting for has arrived: the Eventbrite Tickets add-on is live! When running the add-on coupled with The Events Calendar or Events Calendar PRO, Eventbrite Tickets will allow you to embed ticket sales directly within your event listings so users can register for any event listed on your site. You’re going to need an Eventbrite account to use this plugin…so while your purchase is … Continue reading
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The WordPress VIP Workshop
I’m delighted to have had the opportunity to join some of the most advanced and influential WordPress community this week. The 2012 WordPress VIP workshop in Napa was a really interesting and inspiring event. I think it was well worth the money. I had been really wondering what to expect. I had thought that we might guide the agenda through some sort of collaborative process. Maybe even setting it when we arrived. I was surprised … Continue reading
