Forum for Event Tickets (not Plus)?

[Hugh Todd]

Where do I find the forum for Events Tickets — the vanilla plugin?

[Leah]

Hi there,

If you have a license for Event Tickets Plus, you can ask questions about the core Event Tickets plugin in the Plus forum. However, if you are a free user seeking support, you can post in the open source forum on WordPress.org. Please note that the free forum is not monitored daily, and we cannot provide in-depth support there.

Best,

Leah

[Hugh Todd]

Leah, I don’t have a licence for Events Tickets Plus, but I do have one for Events Calendar Pro, and another for — as it turns out unnecessarily, thanks to a client’s change of mind — the Eventbrite Tickets plugin.

So there’s no direct support for someone like me? Am I right in thinking I can’t post on these forums unless I have invested in one of the paid products? In other words, I’m not just a free user. I couldn’t be if I’m posting here.

But you seem to be saying that I only receive support for the products for which I’ve paid a licence — and not for any add-ons if they’re unpaid?

Would it help if my wasted Eventbrite licence could be transferred to Events Tickets Plus? Would this be possible?

[Leah]

Hi H,

We’d be happy to help you get an Event Tickets Plus license instead of the Eventbrite Tickets one (we’re nearly always willing to do refunds/exchanges when a client ends up not wanting something). If you’d like to do that, please send us an email at support(at)theeventscalendar.com and we’ll help you get set up 🙂

Cheers,

Leah

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