Welcome to the Modern Tribe premium plugin support forums! If you’ve landed on this page, it means you’ve got a question that wasn’t answered in the documentation or anywhere else here on the tri.be website. Don’t worry…we’re here to help.
A couple things to keep in mind:
- Search first. Chances are, your question has already been asked & answered. Run a search (using the field in the right-hand sidebar on this page) to check before posting a new thread.
- Be specific. The more information you provide upfront when posting your thread, the easier it’ll be for our community team to help you out. For bugs, provide specific step-by-step instructions of how you exposed them; for customizations/tweaks, be obvious about what exactly you are ultimately trying to achieve. Please also make sure to always provide a link to your site, an example screenshot and the name of your theme/conflicting plugins where appropriate.
- Bugs vs customizations. Most legitimate bugs that are reported will be logged and fixed for the next release; if a workaround can be easily provided, we’ll share one in the interim. When it comes to customization, while we’re happy to help point users in the right direction towards accomplishing a desired customization, we won’t build your site for you.
- Set your expectations. Please understand that we get a lot of traffic on the support forums, and that we respond to each thread in as timely a fashion as possible. That being said we generally require 24-48 hours (during the workweek) to hit new threads. The forums are not monitored on weekends. Please be patient when posting and know we’ll get to your issue as quickly as we possibly can.
- Threads are closed when resolved. In order to keep the forum running smoothly, we close all threads once we’ve taken the appropriate action to reach resolution. No threads are left open for prolonged periods of time…but don’t worry! If you report a bug and we log it, we’ll come back and re-open the thread to give you a heads up when the fix is about to ship. Also keep in mind that there are a number of situations where a resolved thread is closed because our support team logged their bug report as a ticket for a future release; directed the user to post a feature request at UserVoice; or identified a request as of scope. “Resolved” means the request is addressed…not necessarily that the source problem is solved.
- Show respect. We reserve the right to refuse service to anyone. If you are rude or disrespectful to our support team or other customers, don’t be surprised when we insist on refunding you and booting you from the forums. We won’t tolerate disrespectful behavior – period.
To start a new discussion, click into the appropriate forum in the right hand sidebar. Click “New Discussion” to post your question.
Remember that the forum can be read by anyone, but you need an active license for PRO or another supported add-on to post. If you’re a free user of The Events Calendar please visit our main support page to see your best route towards accessing support.