500 Internal Server error

I’m sorry to hear you are hitting difficulties.

I do see you already tried out our standard troubleshooting steps which is awesome:

YES, I’ve deactivated all other plugins to check for a plugin conflict.
YES, I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict.

Just so I can be sure, can you confirm that with only a default theme like Twenty Thirteen and no other plugins except The Events Calendar running you still hit this problem when trying to activate Events Calendar PRO?

If so, are you able to access your server error logs (or can you ask your host if they are aware of any issues)? Could you also copy and paste the information you can find at the bottom of the Events > Help screen (“System Information”) in here?

Thanks!

Hi!

Just to get this straight, you want me to install the normal version of the event calendar.

So what I was suggesting was deactivating everything except for The Events Calendar – so all other plugins should be deactivated and you should switch to a default theme like Twenty Thirteen – and then try activating Events Calendar PRO.

Then paste you the system information? I did this but I am not seeing anything that says system information. http://i.imgur.com/YNPaFTc.jpg

Thanks for checking (and to be clear, this was a separate step from the above). Can you look again and scroll down a little further? It normally displays close to the bottom.

I do apologize, I completely forgot that facility is not available in The Events Calendar by itself.

How about the server logs? Were you able to check them or else check in with your host and ask them if they could identify errors leading to the 500 Internal Server Error – and can you point me to a page describing the hosting package you are using?