Clicking the next month on a category page resets the category

[Susan]

On a single category page, clicking the next month will display all events in all categories although the title and URL say it’s a single category.

Thanks for your help!

[Brook]

Howdy Bryce,

That’s a predicament. I am not able to recreate that problem in my testing locally. I am running the latest versions of the plugins and WordPress. That means that we should try to do some conflict testing and see if we can isolate the problem on youir end. Perhaps it is a plugin or your theme that are not fully compatible with TEC> IF we know what it is, maybe we can make it compatible.

Here is a guide on testing for conflicts. After running through that, did it reveal and help you isolate the problem? Please let me know if I can help you along the way, or answer other questions. Thanks!

– Brook

[Susan]

Hi Brook,
I have followed your instructions and am still having this issue. I’ve set the theme to Twenty Thirteen (as well as Twenty Eleven, Twenty Twelve, Twenty Fourteen), deactivated all plugins except for the Events Calendar, deleted my browsers cache (also tested it in multiple browsers/devices) and when the next month is clicked it shows the month’s calendar for the correct category with all events for that month. Refreshing this page will display only the events in that category. Any help is appreciated.

Thanks,
Bryce

[Brook]

Thank you very much Bryce. That is super helpful diagnostic information. You are the third person we’ve seen with this problem. But, the first one I am aware of who has responded to the request to test for conflicts.

I have done a lot to try and reproduce this. Unfortunately I am quite unable. Would you be able to provide some or all of the following information so that I can go further?

1. Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
2. Would you be able to export a copy of your database and hand it over to us? Since my data is not yeilding the problem, with your data I will likely be able to recreate it and dive in much further. We totally understand if you do not want to do this! But, if you are willing please email [email protected] and reference this thread in your message. We can arrange a secure way to transfer the file to us with further discussion via email.
3. What host are you using? Are you aware of any serverside caching, perhaps a CDN, that might be setup?

Thanks again!

– Brook

[Brook]

Followup question:

4) When did you input the events that are showing up in the wrong category? Were all of them input recently, in the last couple of months? Or are at least some of them older events that have been in there for who knows how long?

– Brook

[Susan]

Hi Brook,
1. Here is the system information:
url
http://www.agoodyarnsarasota.com
install keys

events-calendar-pro =
tribe-wootickets =

WordPress version
4.0
PHP version
5.3.29
plugins

Advanced Custom Fields: Options Page version 1.2.0 by Elliot Condon(http://www.elliotcondon.com/)
Advanced Custom Fields: Repeater Field version 1.1.1 by Elliot Condon(http://www.elliotcondon.com/)
Advanced Custom Fields: Widget version 1.0 by Alex van der Vegt (Direct Basing)(https://www.directbasing.com/)
Advanced Custom Fields version 4.3.9 by Elliot Condon(http://www.elliotcondon.com/)
Advanced Post Types Order version 3.2.8 by Nsp Code(http://www.nsp-code.com)
Advanced Responsive Video Embedder version 5.1.0 by Nicolas Jonas(http://nextgenthemes.com)
Auto Post Thumbnail version 3.3.3 by Aditya Mooley , Tarique Sani (http://www.sanisoft.com/blog/author/adityamooley/)
Admin Columns version 2.2.9 by AdminColumns.com(http://www.admincolumns.com)
Constant Contact Widget version 1.9 by SourceFound(http://memberfind.me)
Contact Form 7 version 4.0.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Custom Post Type UI version 0.8.5 by WebDevStudios.com(http://webdevstudios.com/)
The Events Calendar PRO version 3.8.1 by Modern Tribe, Inc.(http://m.tri.be/20)
Google Analytics by Yoast version 5.0.7 by Team Yoast(https://yoast.com/)
Jetpack by WordPress.com version 3.2 by Automattic(http://jetpack.me)
Members version 0.2.4 by Justin Tadlock(http://justintadlock.com)
Redirection version 2.3.6 by John Godley(http://urbangiraffe.com)
Search & Replace version 2.7.0 by Frank Bültge(http://bueltge.de)
Category Order and Taxonomy Terms Order version 1.4.0 by Nsp-Code(http://www.nsp-code.com)
The Events Calendar version 3.8.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
User Switching version 1.0.1 by John Blackbourn(https://johnblackbourn.com/)
Velvet Blues Update URLs version 3.2.2 by VelvetBlues.com(http://www.velvetblues.com/)
Webgility version v313 by Webgility(http://webgility.com/)
WooCommerce Authorize.net AIM Gateway version 3.2.3 by SkyVerge(http://www.skyverge.com)
WooCommerce version 2.2.6 by WooThemes(http://woothemes.com)
WooThemes Helper version 1.3.0 by WooThemes(http://woothemes.com/)
The Events Calendar: WooCommerce Tickets version 3.8 by Modern Tribe, Inc.(http://m.tri.be/28)
WordPress Importer version 0.6.1 by wordpressdotorg(http://wordpress.org/)
WordPress SEO version 1.6.3 by Team Yoast(https://yoast.com/)
WordPress Zero Spam version 1.5.2 by Ben Marshall(http://www.benmarshall.me)

network plugins
–
mu plugins
–
theme
A Good Yarn
multisite
–
settings

recurring_events_are_hidden = exposed
tribeEventsTemplate = default
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =

Array
(
[0] => 0
[1] => 3.7
)

latest_ecp_version = 3.8.1
welcome_notice = 1
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = calendar
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
viewOption = month
stylesheetOption = tribe
tribeEnableViews =

Array
(
[0] => upcoming
[1] => month
[2] => day
)

tribeDisableTribeBar =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
earliest_date = 2014-10-01 00:00:00
latest_date = 2015-02-07 17:00:00
defaultValueReplace =
disable_metabox_custom_fields = show
pro-schema-version = 3.5
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 25
geoloc_default_unit = miles
last-update-message = 3.8.1

WordPress timezone
America/New_York
server timezone
UTC

2. Database has been sent.

3. We are hosting with MediaTemple (Grid). Any caching or CDN is done by W3 Total Cache or Jetpack Photon.

4. All events have been added within the past couple of months.

Thanks!
Bryce

[Brook]

Howdy Bryce,

Thanks again! I apologize, I was not able to test this today with a copy of your database yet to try and reproduce. I will do that tomorrow. Your information is incredibly helpful and I appreciate it!

– Brook

[Brook]

I am now able to reproduce this as well with your database. What a quirky bug. Thank you so much for the database dump. I am going to consult with another developer to see if we can find the root cause.

– Brook

[Susan]

Thanks for the update.

[Brook]

Another update: This is logged as a bug that we are going to try and fix. It is still possible that it will not require any changes update to our plugin. There are still a few unknowns. I will report back as soon as I have more information. Thanks again Bryce for helping us figure this out, couldn’t have made it this far without your database dump. I wish I already had a solution, but such is the nature of bugs. Sometimes they’re tricky.

– Brook

[Susan]

Thanks for the update and for continuing to look into this. We appreciate it!

[Brook]

Howdy Bryce,

Finally some good news on this front. I figured out what the problem is! Your database was the key, so thanks again.

And now for some better news, it’s fixed in v3.9 of our plugin! While that has not been released yet, if everything goes smooth it will be rather soon!

Thank you Bryce for helping us improve the code. Please let me know if you have any questions. If not, update to 3.9 once it is released and you should be in good order.

– Brook

[Leah]

Hello,

I just wanted to update you here and let you know that we have a fix for the issue you reported in our upcoming release. Thank you for bringing it to our attention! Keep an eye out for an update coming soon. If you are still experiencing issues after the update, please start a new thread and we’d be happy to look into it. Thank you for your patience and support while we got this corrected.

Best,
Leah

[Susan]

Thank you Leah & Brook for your help with this. I will download the new version and test it and let you know if we run into any more issues.

Thanks!
Bryce

[Brook]

You are welcome. That sounds like a good plan. We will wait to hear back once it’s released. Thanks!

– Brook

[Author]

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