Hi there Popville,
I’m sorry you’re experiencing difficulties.
YES, I’ve deactivated all other plugins to check for a plugin conflict.
It’s great to see you already tried running through some troubleshooting steps and I’m guessing this didn’t get you anywhere at first. I’m wondering though, would it be possible for you to run through our standard troubleshooting steps in their entirety (including switching back to a default theme)?
You could even do this on a test site to avoid impact on the live site. Is that possible here?