<p>I’m sorry to hear you are experiencing difficulties.</p><p>I do see you already ran through our standard troubleshooting steps, though, which is awesome:</p>
<p>YES, I’ve deactivated all other plugins to check for a plugin conflict.<br />YES, I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict.</p>
<p>Did everything work as expected after running through these steps – and did it allow you to detect any conflicts with your other plugins or with your theme?</p>