Event Categories Isn't Redirecting Properly

[maria miranda]

I updated to the new version of the calendar and now every single Event Category I have linked in my menu it not working. I tried different browsers. I tried turning the permalinks on and off. I need help quick because these are the pieces of the site that sell tickets.

[maria miranda]

I needed to badge that part of the site for now, but the links having the issue is:
Ticket Booth
https://www.cappellacantorum.org/events/category/performances/list/

Travel with Us
https://www.cappellacantorum.org/events/category/travel/list/

Singing Opportunities
https://www.cappellacantorum.org/events/category/singer-registrations/list/

[Josh]

Hello sharon,

Thanks for reaching out to us!

As an initial step, can you verify that you’ve followed the Testing for Conflicts procedures to see if this is possibly a plugin or theme conflict? Also, can you ensure that the core Events Calendar plugin and all add ons are updated to the latest version 3.8.

Let me know if either of those helps.

Thanks!

[maria miranda]

I tried a default WordPress theme, I tried turning off plugins, I tried in different browsers. It’s the Event Category only that’s not working. It’s saying there is a redirect loop.

[maria miranda]

Oh! And all the Event Calendar plugins are 3.8. We use the Event Calendar, Event Calendar Pro, and the WooTickets.

[maria miranda]

I have a bandaid on the pages having problems right now.
But it’s only these pages having the problems.

Ticket Booth
https://www.cappellacantorum.org/events/category/performances/list/

Travel with Us
https://www.cappellacantorum.org/events/category/travel/list/

Singing Opportunities
https://www.cappellacantorum.org/events/category/singer-registrations/list/

It’s only affecting links to an Event Category.

[Josh]

Hello sharon,

Thanks for following up with us!

Would you mind providing us with login information to your site in a private response so we can take a closer look at the issue?

Thanks!

[maria miranda]

This reply is private.

[maria miranda]

This reply is private.

[Josh]

Hello sharon,

I checked out the site and didn’t see anything that looked like it could be causing the issue within the settings. It seems like this still may be a theme or plugin conflict. Would it be possible to see the site setup with the default theme and plugins disabled?

If you’re unable to do so on the live site, would you be willing to set up a new install as a subdirectory on your hosting environment and see if the issue persists?

Thanks!

[maria miranda]

I have a dev environment I can set up a test of the site in, but I wasn’t sure if that would work because the Calendar’s license is pointing at the live site.

[Josh]

Hello sharon,

You should be fine testing on the dev site. The license is only needed for updates to the plugin on live sites.

To test, just download the plugin from your http://tri.be account and install on your dev site. You won’t need to add the license key on the dev site.

Thanks!

[maria miranda]

This reply is private.

[smpcherrypoint]

I’m experiencing the same issue.
this works: /events/ (brings up a list current events)
this does not: /events/category/ (the content area is blank)

[smpcherrypoint]

Also note the page title for
/events/category/
is Category Archives
(“Category” is the actual category name)

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