Hi Troy,

First make sure are using the latest version of our plugin – 2.0.5. The next thing I would suggest taking a look at is server memory. Typically if not enough memory is allocated, you will see a white screen when activating the plugin. Another thing to check would be plugin and/or theme conflicts. There may be plugins you are running that are causing problems so please try deactivating all other plugins to see if this helps. If not, try switching themes to see if it’s a theme conflict.

I hope that helps but let me know if you’re still having issues.

Hi Troy, please email me WP admin and FTP access to jonah [at] tri [dot] be and I’ll take a closer look.

Thanks,
Jonah

Jonah,

Still looks like it is not working. The support at Deru.net just sent me this:

Hello Troy,

As per the update from Jonah, we have renamed the ‘events’ folder in our theme Phoenix. Now the plugin is using the new template code located in the /wp-content/plugins/the-events-calendar/views folder. But still the plugin views are not working properly. We have also tried to migrate the new template codes to the events folder in our theme. But no luck

Hi Troy,

It looks like there may be a plugin or theme conflict. You guys will need to try deactivating all other plugins and/or switching to the Twenty Eleven theme to see if there is some conflict with code in your theme.

This is the response from my host.

Hello Troy,

>>>> Can you confirm once more with the host that they have deactivated EVERY plugin except The Events Calendar 2.0.5/Events Calendar PRO 2.0.5, and that when reverting to the 2011 theme with just those two plugins active the problem persisted?

We have deactivated all plugins except Events Calendar 2.0.5 and Events Calendar PRO 2.0.5. with our custom theme. Then we have tried the same with Twenty Eleven theme, but the issue persists.

>>>> Furthermore, can you confirm that it went away after PRO was deactivated (but free stayed on) in the same environment?

With the same status we have deactivated Events Calendar PRO 2.0.5 and still the Events Calendar 2.0.5 is not working.

>>>> I would say they should also take the advice Jonah added in this note (http://tri.be/support/forums/topic/having-trouble-with-update-to-events-calendar-pro/#post-17871), but remove the existing folder and start with totally fresh templates.

As per Jonah’s updates we have removed all the old templates and copied the new templates to the theme folder. But still views are not working properly.

Hey Troy. Thanks for the follow-up and my continued apologies for the delay so far.

Unfortunately this issue has reached a point where what you’re asking is outside the scope of what we can support. We’re a small team with limited bandwidth and we definitely are happy to do what we can to assist our users, but for a $50 plugin there are admittedly limitations to what we can do. This issue is compounded by the fact that we aren’t able to recreate this at all and that we’re not communicating with the host directly (which can always lead to increased confusion).

What I can do is refer you the names of a freelancer if you’re interested, who may be able to delve into your system and try to figure this out. But it’s unfortunately not something our team is in a position to do at this time. Feel free to shoot me an email (rob at tri.be) if you’d like to discuss this further or if you have other thoughts on this. My apologies once more for not being able to offer up more.

Hey Troy. I’ve emailed this your way a few minutes ago. Let me know if it didn’t come through.

We’ll definitely leave this up for the foreseeable future, Troy. Let us know what else we can do!

Thanks for confirming as much, Rob. Out of curiosity: what was the name of the folder initially, the problematic one? And what did you change it to for it to work properly? Just wanted to make sure I had that documented so I could pass it along to the devs as needed.