Second click of "FIND EVENTS" error

[yhavusha]

Hi there,
When i click once on the “FIND EVENTS” button (bar) i get the right search results but:
– the “View As” dropdown is disappearing.
– the “date” textbox calendar popup is not showing.
Second click on the “FIND EVENTS” takes me to the website homepage.

I guess this is Jquery related but not sure.
I’m using BetterMag theme.

Please advise

[Barry]

Hi yhavusha,

I’m sorry to hear you are experiencing difficulties.

• Have you been able to try out our standard troubleshooting/conflict test steps?
• You provided a URL when you opened this thread but when I visit that site I can’t find your main events page (in fact, it doesn’t actually look like a WordPress-powered website) so I can’t look for any clues on the page itself … can you confirm if that is the correct URL?

Thanks!

 

[yhavusha]

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[yhavusha]

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[Barry]

Thanks!

I can certainly see the problem now I have access – but this is very much atypical behaviour and, honestly, I’m really struggling to imagine this is anything other than a conflict (though naturally it’s still a possibility that there is a bug somewhere).

Is this a test site and if so can you deactivate all other plugins and switch to a default theme (just like you did when following the troubleshooting steps) and let me know before you reactivate anything so I can take another look at that point, just to help me zero in on the possible cause?

Alternatively, if you cannot do those steps on this site, do you have a test site (or can you create one, perhaps in a subdirectory) and do that there?

I do for instance see type errors and other JS issues that are not being generated by our plugin – so seeing things in action without other components in place would help me to track down the source of the problem.

[yhavusha]

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[yhavusha]

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[Barry]

We’re always happy to help but try to avoid operating directly on users’ sites unless it’s really necessary.

Is there a reason you can’t go ahead and deactivate all other plugins by yourself? It’s normally only a matter of checking off a few boxes in the plugin admin screen and choosing to deactivate them (and switching to a default theme is, similarly, pretty straightforward).

Is anything in particular about this process causing confusion that I could help to clarify in the first instance?

[yhavusha]

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[yhavusha]

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[Barry]

Hi – I’m not sure if I missed the window of opportunity there but that doesn’t seem to be a default theme. As it’s a test site, is there any chance you can leave it in a default state for just a little longer?

[yhavusha]

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[yhavusha]

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[Barry]

Appreciated!

Can you confirm that you have also removed any customizations/custom template overrides? I may not have been explicit about that, but when switching to a default theme we’re really asking that you switch to a clean, unmodified copy.

Right now I see various comments in the HTML source that I’m assuming are either:

• The result of custom code making use of various filters/actions throughout our plugin
• Or, they have been added via template overrides
• Or, the core plugin itself has been modified

Can you confirm if that might be the case and ensure our plugins are restored to a default state / disable or temporarily remove any template overrides / disable any other custom code (whichever of those are appropriate)?

Just for clarity, here’s an example of the sorts of comments I am seeing:

Nave note => change page title style to the BetterMag theme style

I wouldn’t expect to see those on a clean installation running an unmodified, default theme and pristine copies of our plugins.

Thanks!

[yhavusha]

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