Home › Forums › Calendar Products › Events Calendar PRO › Updates in Dashboard
- This topic has 17 replies, 2 voices, and was last updated 10 years ago by Casey.
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April 3, 2014 at 8:29 am #127477DaniellaParticipant
Hi,
I’m not seeing the updates for 3.5.1 available in the Dashboard.
Thank you!April 3, 2014 at 1:56 pm #127651CaseyParticipantellaj,
Thanks for reaching out! Have you entered in your license keys (Events->Settings->Licenses)? Once you enter your license keys, you should be able to go to Dashboard->Updates and click ‘Check again’ to check again for available updates.Give that a shot and let me know if you’re still having troubles. Thanks! 🙂
-Casey-
April 3, 2014 at 7:26 pm #127874DaniellaParticipantThe keys were in there and I added them again, saved changes and still no updates are showing.
April 4, 2014 at 6:18 am #128008CaseyParticipantDaniella,
Can you verify that you have the correct websites listed to receive updates (for the specific key you’re using) on your License Keys page?April 4, 2014 at 6:25 am #128024DaniellaParticipantYes, I can verify I have the correct license keys and I am set to get auto updates. Thank you for your help with this.
April 4, 2014 at 6:26 am #128026CaseyParticipantDaniella,
So are you saying that you’re now able to get updates? If you’re still having problems, just send me a private reply with a login to your site and I’ll investigate further. Thanks! 🙂-Casey-
April 4, 2014 at 6:33 am #128033DaniellaParticipantThis reply is private.
April 4, 2014 at 6:38 am #128038CaseyParticipantDaniella,
After logging in, I can definitely see something strange is going on. When I go to the main Dashboard page, I’m seeing that Gravity Forms is saying there’s an update (screenshot), but when I visit Dashboard->Updates I’m not seeing any updates. I suspect that your caching plugin, or something else is causing some issues here.Can you try deactivating all other plugins to see if that resolves the issue? If so, then try reactivating them one-by-one to determine if another plugin is the culprit. Give that a try and let me know what you discover. Thanks! 🙂
-Casey-
April 7, 2014 at 9:08 am #128995DaniellaParticipantThis reply is private.
April 7, 2014 at 2:15 pm #129154CaseyParticipantDaniella,
Just login to your Tribe Account and go to your License Keys page. You can temporarily disconnect your production site from receiving updates, which should enable your development site to receive updates. Hope that helps! Thanks! 🙂-Casey-
April 8, 2014 at 11:57 am #129626DaniellaParticipantI’m not yet at this step to create a duplicate site. When I deactivate PRO the widget areas appear in the Dashboard. I was able to upgrade to 3.5.1 and I also cleared the cache. The disappearing widget areas only happen regarding PRO being on/off. Any ideas?
April 9, 2014 at 5:40 am #129941CaseyParticipantDaniella,
I would still suggest that you deactivate other plugins, as it seems something is conflicting with PRO. After you’re able to do that, report back and let me know what you discover. Thanks! 🙂-Casey-
April 9, 2014 at 6:00 am #129956DaniellaParticipantI did that, one by one, and the only way the widget areas come back is if I deactivate PRO.
April 9, 2014 at 5:16 pm #130397CaseyParticipantDaniella,
When I login and go to your widgets page, I’m seeing the following javascript errors: http://grab.by/vUGyI would recommend deactivating those plugins and see if you still have this issue. Thanks! 🙂
-Casey-
April 9, 2014 at 7:09 pm #130425DaniellaParticipantI deactivated AdRotate and the widgets did not come back. I do not see those errors, only “event.returnValue is deprecated. Please use the standard event.preventDefault() instead.”
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