How to get help if you are having issues with The Events Calendar, Events Calendar PRO and other supported Modern Tribe add-ons. If you’re a new user or have a very basic question, it’d probably be wise to start with our new user primers to see if one of those addresses your concerns. If it doesn’t, read on…
1: Free Users
Welcome to our site! I’m so glad you are here, but sad to know that it is due to a challenge you are facing. While we support the code of the free core events calendar project, we don’t support the users directly. It’s free after all. We do review the wordpress.org forums a few times a month and gather a list of bugs to review, test and patch. You should read the open source support forum and post there. There are a number of awesome people who have been helpful (cuz the WordPress community is awesome like that). You can even read the modern tribe support forums in case that helps, although you won’t be able to post a message.
2: Help Videos, Documentation, FAQ & Support Forums (oh, my)
Have a quick peek at the different sections of our support pages and see if your problem is addressed there. Maintenance updates, tutorials and other tidbits can be found on our blog.
3: Search our Site
Use the search at the bottom of our site to enter the key words describing your issue. The results will include all support forum, faq, knowledge base, help videos, blog posts and more that are relevant.
4: Can’t find it? Post your specific problem
While the support forum is visible to everyone, you need to have an active license to ask questions. Make sure you have logged in, then click the “start a new discussion” button within the appropriate forum for your product. We normally get back to you within 24 hours (except weekends & holidays).
5: Use twitter or email us
You can also ask your questions via Twitter or send an email to pro@tri.be.
